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Solutions Engineering Manager

Recruiting Firm, Riderflex has been hired by our client, mParticle, to find their next Solutions Engineering Manager.

Company: mParticle
Industry: Information Technology/ Customer Data Platform
Title: Solutions Engineering Manager
Location: Remote 
Type: Full-time/W-2 

The mParticle team is seeking a Solutions Engineering Manager to be a leader in their North America Sales organization. mParticle is facing unprecedented growth and with this role comes an incredible opportunity to grow and scale the business leveraging your expertise. As a Solutions Engineering Manager, you will help set the strategy and direction for their technical engagement in the sales cycle. You will also take a hands-on approach to coaching and helping your team run with new opportunities. This role will allow you to apply problem solving, leading, and consulting clients on creating and executing a CDP strategy, leading a team of Solutions Engineers, and developing them. 

This role will work closely with the VP of Solutions Engineering to craft how mParticle's go-to-market team executes. 

What you’ll do

  • Be an expert in creating a best in class developer experience through technical workshops, customer hackathons, and bringing customer empathy to the front of every interaction 
  • Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team
  • Set clear expectations for all team members, hold them accountable to agreed upon goals, and provide guidance on how it maps to their work
  • Determine what role Solutions Engineers should play in closing new business, and how to deploy the existing resources most effectively
  • Help write the SE Manager Playbook including organizational design and execution 
  • Engage across functions, influence the product roadmap and product development, to advocate and deliver value for our customers
  • Use metrics to communicate results, make decisions, and calibrate our team strategy

We’d love to hear from you if you have

  • 2+ years experience as a direct manager of teams in a customer facing technical role
  • Experience mentoring and coaching Solutions Engineers on innovating technical solutions for data engineering, product management, or marketing technology teams
  • A hands on approach to problem solving with a always willing to roll up the sleeves attitude next to your team
  • Impeccable written and verbal communication ranging from technical stakeholders to C-suite executives
  • Experience working in software development, product management, or solution architecture
  • Demonstrated strong experience collaborating with product, engineering, and data teams, translating business requirements and use cases into technical solutions
  • Nice to have: 2-5+ years experience in a Data or Software Engineering/similar role developing, maintaining, and testing infrastructure

If connecting the dots between enterprise architects, developers, data scientists, and marketers, through the lens of optimizing data & integrations and driving business outcomes, then this is the role for you.

If you’re looking to help build a world class SE program from the ground up and tackle opportunities in scaling the org, strategizing new product launches and revenue streams, and providing a best in class experience to developer stakeholders this is an excellent opportunity for you. 

We’re building something truly rare and special. Come join the Customer Data Platform revolution and help build the future!

About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as Airbnb, NBC Universal, Accuweather, Starbucks and Spotify among many others, the mParticle platform has grown to handle over 1 billion mobile users each month, collecting over $10 billion in e-commerce transactions and processes over 1 trillion API calls. Recognized as one of Crain’s 100 Best Places to Work in New York City and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 120+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Recruiting Firm, Riderflex

Riderflex is a global recruiting and consulting firm. Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies; recruiting, consulting and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance and Operations.

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