Recruiting Firm, Riderflex has been hired by our client, to find their Help Desk Analyst!
Industry: Real Estate Development and Construction
Title: Help Desk Analyst
Location: Edison, NJ
An exciting opportunity with an international company!
Our client is seeking a qualified Help Desk Analyst to join their team. This position would ideally work from their Edison, NJ office. This is not an entry level role, the company is seeking an experienced professional and has appropriate salary expectations for a more seasoned IT Help Desk professional.
The candidate must have the ability to communicate effectively with all levels of the organization. Able to meet deadlines, prioritize projects, and observe confidentiality. Extensive IT knowledge and technical proficiency to troubleshoot and problem solve.
The Help Desk Analyst's role is to manage inbound IT tickets, facilitate timely responses and provide status updates to end users. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The ideal candidate will be computer savvy, quick thinking, organized and customer service oriented. The Help Desk Analyst will have advanced troubleshooting, researching, and multi-tasking skills.
Education & Experience
High School Diploma or GED
3+ years’ experience working in a help desk environment.
Previous experience with Windows 7/10 and Office 2010/2013/2016/Office 365
Proven interpersonal skills and openness to new technologies.
Ability to thrive in a fast-paced work environment.
Degree in computer science or relevant certification (CompTIA A+, MCSE, etc).
Previous experience with VoIP solutions.
Previous experience in an Active Directory environment.
About Recruiting Firm, Riderflex
Riderflex is a global Business Advisory and Recruiting Firm. As Culture Analysts, our core purpose is to maximize profits for our clients by matching their company culture to candidate personalities that fit. At Riderflex, our recruiting process includes vetting candidates through video interviews by former C-Level executives with over 30 years of experience. We recruit for all industries and functions, from C-Suite to Manager level.
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