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Help Desk Analyst

Recruiting Firm, Riderflex has been hired by our client, to find their Help Desk Analyst!


Client: www.panattoni.com

Industry: Real Estate Development and Construction

Title: Help Desk Analyst

Location: Edison, NJ

Type: Full-time/W-2

An exciting opportunity with an international company! 

Position Summary

Our client is seeking a qualified Help Desk Analyst to join their team.  This position would ideally work from their Edison, NJ office.  This is not an entry level role, the company is seeking an experienced professional and has appropriate salary expectations for a more seasoned IT Help Desk professional.

The candidate must have the ability to communicate effectively with all levels of the organization. Able to meet deadlines, prioritize projects, and observe confidentiality. Extensive IT knowledge and technical proficiency to troubleshoot and problem solve.

The Help Desk Analyst's role is to manage inbound IT tickets, facilitate timely responses and provide status updates to end users. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The ideal candidate will be computer savvy, quick thinking, organized and customer service oriented. The Help Desk Analyst will have advanced troubleshooting, researching, and multi-tasking skills. 

Responsibilities

  • Ability to identify, troubleshoot, and resolve technical issues relating to computer systems, both hardware and software, telecommunications, printers, and networking.
  • Assist internal employees troubleshoot issues with company applications, products, and/or services.
  • Train internal employees on the use of company technology solutions.
  • Respond to requests for technical assistance, in-person or remotely by phone and/or remote desktop software.
  • Clear and effective written and verbal communication a must.
  • Strong analytical and problem solving skills; be able to determine when tickets should be escalated up to senior management.
  • Ability to work collaboratively within a team environment.
  • Organize, label, and document technical environments, as well as record user issues within a ticket system.
  • Be available to work after hours and/or on weekends for special projects.
  • Participate in rotating on-call after hours and weekend for both Tier 1 and 2 support
  • Assist with Help Desk Tier 1 support as needed
  • Occasional travel required.

Required Qualifications

  • Proven ability to manage effective business relationships and partnerships
  • Ability to work with teammates with various degrees of computer knowledge
  • Familiar with remote device management and strategies to support and secure devices
  • Awareness of security best practices and how they impact users
  • A sound understanding of customer service delivery in an IT environment and service management methodologies.

Education & Experience

Required:

High School Diploma or GED

3+ years’ experience working in a help desk environment.

Previous experience with Windows 7/10 and Office 2010/2013/2016/Office 365

Proven interpersonal skills and openness to new technologies.

Ability to thrive in a fast-paced work environment.

Preferred:

Degree in computer science or relevant certification (CompTIA A+, MCSE, etc).

Previous experience with VoIP solutions.

Previous experience in an Active Directory environment.

Benefits 

  • Competitive salary $50,000-$75,000 depending on experience
  • Medical, Dental and Vision plan
  • Retirement plan
  • Flexible spending plans
  • EXCELLENT time off benefits
  • Opportunity for personal and career growth
  • Team oriented environment


About Recruiting Firm, Riderflex

Riderflex is a global Business Advisory and Recruiting Firm. As Culture Analysts, our core purpose is to maximize profits for our clients by matching their company culture to candidate personalities that fit. At Riderflex, our recruiting process includes vetting candidates through video interviews by former C-Level executives with over 30 years of experience. We recruit for all industries and functions, from C-Suite to Manager level.
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