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HealthCare Operations Manager

Executive Recruiting and Consulting Firm, Riderflex has been retained by PursueCare to find their next Healthcare Operations Manager

Industry: Healthcare
Title: Healthcare Operations Manager
Location: Middletown, CT
Reports to: Vice President of Healthcare Operations
Direct reports: TBD
Type: Full-Time, W2, Salaried with competitive benefits package

Position Summary

We are looking for an experienced, detail-oriented, organized, and driven Operations Manager to work with external partners and internal teams to successfully provide mental health and therapy services via telehealth to patients for a new healthcare project launching in Fall 2021.  The ideal candidate will have experience managing intake and case management teams in a clinic or telehealth setting.  This position will manage a dedicated Intake Specialist team out of the Middletown, CT office (with an expectation of working on-site from Middletown CT).

What You’ll Do:

Initially the Operations Manager serves as project manager to launch this new healthcare solution with an external partner.  Once launched, the Operations Manager is primarily responsible for the operational performance, quality, regulatory compliance, and service environment of our programs with external partners (specifically with patients seeking therapy and mental health services).  The Operations Manager manages the Intake Team (serving the External Partners) and works together with the Medical Director of External Partner Relations to ensure patients receive the best treatment in a timely manner.  The Operations Manager is responsible for strategic planning, compliance with PursueCare Policies & Procedures and Partner expectations, timesheets, evaluations, personnel management, and administrative projects/improvements.

Specific hands-on and mission-critical initiatives may include:

  • Full oversight of daily operations of the External Partner Intake Team, including monitoring & prioritizing workflow, planning, developing, and organizing the team and its responsibilities.
  • Work with Medical Director to ensure smooth clinical operations and efficient hand-off from intake to clinical team.
  • Overall accountability and oversight of the intake team and other operational elements of the Wellness Program/External Partner Relations.  This includes operational performance, timely & accurate documentation by operations staff, service excellence, and staff performance management.
  • Engage appropriate teams/stakeholders to review and address performance.
  • Manage the selection, training, mentoring, development, and evaluation of assigned staff,
  • Responsible for problem resolution.
  • Proactively address /escalate any reported concerns with all aspects of the PursueCare  experience.
  • Daily communication to operations team outlining new issues/concerns and detailing progress/recommendations on existing projects and process improvement initiatives.

We’re Looking For:

  • Bachelor’s degree.
  • Minimum 2 years healthcare operations management experience, preferably in mental health/behavioral health fields.
  • 2 years of experience using an EHR/EMR (electronic health record/electronic medical record).
  • Experience with telehealth preferred.
  • Intermediate level skills in MS Office and MS Outlook
  • A demonstrated comfort with technology.
  • Excellent and thoughtful verbal and written communication skills
  • Excellent organizational skills
  • Skill in establishing and maintaining cooperative working relationships with other employees.
  • Drive to take ownership in order to meet professional obligations
  • Ability to juggle and prioritize projects in a fast-paced and deadline-driven environment.
  • Desire to contribute wherever support is necessary 
  • Work style, pace, and drive to make things happen, with a bias for initiating and driving positive results
  • Belief that healthcare reform begins with innovation aimed at making people's lives better

Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Work includes extended periods of time at a desk and computer screen.
  • May be required to occasionally lift up to 25 pounds.
  • Dynamic, energetic start-up company
  • Lots of support and collaboration across the company
  • Work from home
  • Extensive regional travel is required in this role


Benefits

PursueCare offers an extremely competitive compensation package, comprehensive benefits package and work-from-home/remote opportunities for certain positions.  PursueCare offers full-time employees unlimited paid time off to allow our team members to properly recharge, competitive salaries, bonus opportunities, equity opportunities, and affordable health coverage with company contributions.  PursueCare is headquartered in Middletown, CT which is coincidentally right smack in the middle of Connecticut. They pledge to be an Equal Opportunity Employer.   

About PursueCare

PursueCare is a startup, technology-enabled healthcare management services organization that is addressing the opioid epidemic with an intelligent, convenient, and stigma-free telehealth treatment platform that creates a better experience and outcomes for healthcare providers and patients alike. As traditional opioid addiction treatment models have failed to provide enough access and lasting outcomes for patients, states continue to push for innovative solutions to serve the overwhelming need, particularly across rural and underserved areas.  Our vision to improve access to opioid addiction care and promote better patient engagement/outcomes by providing convenient, private and stigma-free telemedicine services through a virtual network of on-demand prescribing physicians, addiction counselors, and clinics, as well as other recovery resources and dedicated addiction pharmacy services, right through a browser or smart phone app.

PursueCare’s platform offers telehealth video conferencing, marketing, care coordination, billing, HER, reporting, partnerships with referral sources for patients in need of recovery intervention, and ancillary services to addiction treatment practitioners and clinics.  We offer greater access and engagement with private, stigma-free, medication-assisted treatment (“MAT”) programs and evidence-based protocols, increasing the likelihood practitioners will be able to treat more patients, more consistently, with better outcomes.  

Steve Urban, CEO of Riderflex’s interview with Nick Mercadante, CEO and Co-Founder of PursueCare
https://www.youtube.com/watch?v=jZe1D0uKm8A&feature=youtu.be

About Recruiting Firm, Riderflex

Riderflex is a national, Colorado based, premier headhunter, RPO and employment agency; recruiting and searching the top talent for staffing your teams.

Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies: recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations. 

Who We Are

https://youtu.be/rZSq-VBanwM

Listen to the Riderflex Podcast - Career Advice and Job Interviewing Tips

https://riderflex.com/podcasts/

 


 

 

 


 

 

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