Associate Manager

Orlando, FL
Full Time
Recruiting Firm Riderflex has been hired by our client, Tommy Hilfiger (PVH), to find their Associate Manager. 

Company: Tommy Hilfiger (PVH)
Industry: Retail (High Volume Store)
Location: 8200 Vineland Avenue, Suite 200, Orlando, Florida 32821 (2 positions), 4953 International Drive, Orlando, Florida 32819 (1 position).
Reports to: General Manager
Type: Full-time/W-2
Compensation: $70K - $74K

Responsible for the store's overall performance and assists the General Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages. Responsible for all activities within the store in the absence of the General Manager.

  • Generate sales and profit, minimize losses, and ensure the store is visually distinctive and impeccably maintained.
  • Identify and implement strategies and initiatives to achieve and exceed business goals.  
  • Oversee and maintain the customer service standards to the highest possible level. 
  • Communicate professionally and effectively with associates and all support services within the company, and act as the secondary liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants).
  • Represent the Tommy Hilfiger image through personal and professional appearance.
  • Responsible for the store's productivity and profitability, including sales growth, staffing, and inventory results.
  • Manage time and prioritize tasks.
  • Understand and comply with all company policies, procedures, and operations.
  • Maintain the highest level of security and safety awareness within the store.
  • Recognize problems, analyze causes, and generate alternatives/solutions.
  • Manage all controllable expenses, including the allocation of payroll.
  • Creates solid partnerships with malls, the local community, and corporate partners to identify business opportunities that increase store traffic and sales.
  • Follow the Inventory Shrinkage Improvement Program.
  • Maintain productivity in shipment processing, inventory counting, and price change activities.
  • Ensure the store utilizes all necessary tools (i.e., supplies, resources, binders, etc.).
  • Manage store openings and store closings.
  • Take direction and complete assigned tasks and responsibilities.
  • Hire, train, motivate, and supervise support management and sales staff with strong presentation and communication skills that represent the Tommy Hilfiger image.
  • Develop all associates to be knowledgeable in product, merchandising, operations, customer service, sales, and company growth.
  • Motivate and develop support staff to meet store goals/objectives. 
  • Establish and maintain positive working relationships.
  • Effectively supervise the sales floor to always ensure customer/associate awareness.
  • Demonstrate teamwork within the store and company and ensure that staff are treated professionally, respectfully, and courteously.
  • Maintains confidentiality and meets own commitments.
  • Takes personal responsibility for performance.
  • Effectively participates and assists the Store Manager in weekly management meetings and quarterly staff meetings.
  • Able to display emotional resilience.
  • Lead by example.
  • Responsible for direct supervision of a selected department and ensuring the department(s) performs to its maximum potential.
  • Participate in and oversee the timely and effective execution of all merchandising directives, updates, and markdowns.
  • Analyze and react to the needs of the business, identify top sellers and slow sellers, and fulfill the merchandising strategy. 
  • Ensure that brand consistency is upheld in the store and merchandising standards are consistently met.
  • Have thorough knowledge of sales floor and stockroom organization/systems.
  • Maintain store organization fixtures/hardware/general cleanliness.
  • Merchandising Experience: Must have substantial experience in merchandising to ensure effective product presentation and inventory management.
  • Selling and Customer Service: Essential skills required, with a strong emphasis on enhancing customer satisfaction and driving sales growth.
  • Revenue Experience: Must have managed operations with a revenue of $10 million or more.
  • Indirect Reports Management: Experience managing 100+ indirect reports, showcasing strong leadership and team management skills.
  • Store Size Experience: Should have managed a store with at least 10,000 square feet, indicating familiarity with large-scale retail environments.
  • Apparel Experience: While not mandatory, experience in the apparel sector is a plus, reflecting industry-specific knowledge.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity, or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion and diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience, and potential. To achieve these goals across the United States and its territories, PVH prohibits any PVH employee, agent, or representative from requesting or otherwise considering any job applicant's current or prior wages, salary, or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.

About Recruiting Firm, Riderflex
Riderflex is a top-rated national recruiting firm serving small to large companies globally. Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries. We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-level executives.

Furthermore, we are renowned for our unique approach to finding the perfect fit for both clients and candidates. With a strong emphasis on cultural analysis and an executive recruiting process led by C-level experts, we excel in understanding and meeting specific industry needs.

Our mission is to create dynamic work environments driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we don't just fill positions; we forge lasting relationships that propel businesses and careers forward.


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