Director of Programs
Company: Archway Housing & Services, Inc.
Industry: Non-Profit Sector; Housing and Community Development
Title: Director of Programs
Location: Denver, Colorado
Reports to: CFO/COO
Direct reports: 10
Type: Full-Time, Non-Exempt
Archway Communities has a family-like atmosphere of experienced, creative, and passionate individuals who work hard every day to serve the adults and youth who reside in their communities. They are a progressive, forward-thinking organization committed to providing access to affordable housing, food security, and the supportive services people need to thrive. Archway Communities is growing, poised to at least double our portfolio over the next 3 years.
Does this sound like what you have been looking for? We encourage you to apply and find out if Archway Communities is your next home.
1. POSITION SUMMARY
Reporting to the CFO/COO of Archway Communities, the Director of Programs will lead and manage Archway’s Programs & Services staff. The Director will identify and build relationships with Archway staff, community organizations, strategic partners, and donors to increase funding, and community visibility and to identify and launch activities to strengthen services for Archway’s growing portfolio. The Director will operate out of Archway’s corporate office in Lakewood with frequent and regular travel to property sites and partner organizations. In this role, the Director of Programs will oversee Archway’s vision to create a community for residents in close collaboration with property managers, strategic partners, and local NGOs
2. ESSENTIAL FUNCTIONS
A. Program Strategy & Development
Objective: Develop the Archway Program of Services.
Why this matters: Archway believes that the best way to help end the cycle of poverty is to offer a full array of services for our resident families and individuals to ensure their well-being, health and development, and self-sufficiency. Our services are meant to support tenants as they adjust to life in their home and promote healthy, happy, and quality lives; this is done on an individual/family basis, in the onsite community, and as a part of the larger community. In the end, it is our mission to assist our residents to navigate their way through the Continuum of Housing.
- Develop a Program of Services, both portfolio-wide and for individual properties based on demographic need – Target: Program of Services documented and regularly reviewed
- Regularly solicit feedback on our services from our communities
- Complete Semi-annual Community Needs Assessments – Target: 1 CNA per property per year
- Regularly solicit feedback from Archway Staff on Program effectiveness
B. Program Implementation
Objective: Put the Program of Services into action.
Why this matters: Effectively implementing our program is how we will actually see our efforts make an impact.
- Communicate our Program of Services
- Hire and train staff to execute our Programs
- Work closely with the leadership team and property teams to build strong integrations and collaborative approaches, especially with the Property Operations team to advance housing retention goals.
- Monitor activities, measure progress, engage internal and external stakeholders, and launch actions and strategy revisions as appropriate.
- Support initiatives to engage in meaningful mutual learning and other collaborative efforts with team, colleagues, and partner organizations around program delivery and overall community creation.
- Referral pathways, services, and programming activities reflect the education, health, and financial goals for community members to thrive.
C. Build, Lead and Manage the Team
Objective: Build a world-class services team capable of delivering on our Program of Services.
Why this matters: Archway believes that we have the best team in the industry, and we want to continue to maintain that excellence.
- Hire, lead and nurture the team to deliver across various properties Programs & Services, which are based on needs assessments, resource identification, personal connection, and community engagement.
- Close collaboration with the Property Operations team, which manages all properties, to ensure Programs & Services integrates activities to support shared goals for community creation and housing success.
- Lead in the development of standardized approaches and best practices in strengthening the capacity of coordinators to engage with partners and local organizations adapted to the needs of our communities.
D. Partner Coordination and Relationship Building
Objective: Establish and continuously improve partnerships with 3rd party entities and critical relationships with Archway staff and external resources.
Why this matters: Archway relies on partnerships with various 3rd party entities for some of our service delivery. There are also critical relationships, both within Archway and with external parties, that require nurturing and attention.
- Establish and maintain partnerships with 3rd party entities, including but not limited to:
- Veterans Administration
- St. Francis Center
- Food Bank of the Rockies
- Denver, Jefferson, and El Paso County Health Departments
- Regular donor reporting and review of opportunities in close consultation with Archway’s Director of Philanthropy and Leadership team.
- In partnership with the Director of Property Operations, develop shared goals and a plan for the continued improvement of on-site collaboration between Programs & Services staff and Property Operations staff.
- Cultivate collaborative relationships with all members of the Archway Leadership team to advance the success of Archway’s Programs & Services, including through strategic partners, donors and Archway community members.
- Develop and promote a supportive team environment for Programs & Services staff and, for cross-program engagement with all Archway staff.
E. Communication and Reporting
Objective: Keep relevant stakeholders apprised of the status and effectiveness of our Program of Services.
Why this matters: We want to make sure that everyone from our Board of Directors to the general public are kept aware of all of the good things that Archway is doing and the effect that our programs are having.
- Provide Quarterly presentations to the Archway Board of Directors and its Resident Services Committee
- Provide semi-monthly updates to the Archway Leadership Team
- Provide status and impact reporting to various grant-making entities
- Inform the general public of the Archway Program of Services and our impact through Archway’s Philanthropy and Marketing teams
- Communicate throughout the Archway organization as necessary and appropriate
A. Education – A degree in Non-profit Management, Social Services, Psychology, or other relevant degrees. A graduate degree is preferred.
- A demonstrated history of both Program Development and Program Implementation
- Demonstrated ability to influence peer agencies, local government, and community leaders to work effectively towards a common and agreed-upon result
- Demonstrated ability to evaluate and implement best practices and processes affecting various communities for engagement and individual resource plans
- Experience developing, resourcing, and leading projects spanning services specialties
C. Required Skills:
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Proficiency in Google Workspace (Preferred)
- Must have a valid driver’s license, auto insurance, and reliable transportation
D. Personal Characteristics:
- Excellent organization and time management skills
- Exceptional internal and external communication skills
- Positive attitude and approach to work
- 4. WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Ability to stand or sit while maintaining alertness for several hours at a time.
- Ability to speak concisely and effectively communicate.
- Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
- Ability to view/enter data for long periods of time.
- 5. COMPENSATION
- The pay range for this role begins at $90,000 per annum and goes to $140,000 per annum depending on experience.
- Archway provides Health and Dental insurance with the company paying 80% of the cost.
- Archway provides a Vision plan as well as Short-Term and Long-Term Disability coverage and Basic Life/AD&D; the company pays the full amount of these plans.
- Archway provides a 401k retirement plan.
- Archway provides 13 paid holidays per year including 3 floating holidays.
- Full-time employees accumulate one day of paid sick leave for each month worked, after their first 30 days of full employment. Unused sick leave accumulates from year to year up to a maximum of 60 working days.
- Full-time employees in their first three years of continuous employment will accrue vacation time at 3.08 hours per pay period. For a full-time employee working 40 hours per week, this equals 80 hours or two weeks of vacation per year.
- Prior to the start date, an Employee Handbook detailing these and other benefits will be made available for newly hired employees.
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