Critical Time Intervention Case Manager
- Denver, CO
- Full Time
Company: Archway Housing and Services
Title: Critical Time Intervention Case Manager
Location: Lakewood, Colorado
Reports to: Director of Programs
Direct reports: N/A
Type: Full-time, W2
1. POSITION SUMMARY
The Critical Time Intervention (CTI) Case Manager will work with homeless and chronically homeless individuals and families with histories of mental health and substance use issues as they transition from experiencing homelessness to living in a permanent supportive housing community. The CTI case manager will provide recovery-oriented services, integrating evidenced based practice effective with a diverse population with co-occurring disorders in a phased out approach during their first 9 months of transitioning into permanent housing. Such evidence-based practices include, but are not limited to, Housing First, Harm Reduction, Motivational Interviewing,
Recovery Oriented Mental Health Services, Critical Time Intervention and Trauma Informed Care. This case manager will work collaboratively with a range of community service providers to coordinate and ensure clients living in Cornerstone Residences Permanent Supportive Housing (PSH) Community as they are stabilizing in housing, improving the quality of their lives, and integrating into the community. Case management services could possibly be delivered on site, in the clients’ homes, and in the community. In addition to on-going case management and housing stabilization interventions provided, developing a transition plan to ensure a smooth transition from experiencing homelessness to permanent housing, collaborating with property management, and overall contributing to the development of service programming that best meet the mental health, substance abuse and functional needs of clients.
2. ESSENTIAL FUNCTIONS
A. Supportive Services/Case Management
- Objective: Stabilize individuals and families in their housing communities.
- Why this matters: Archway wishes to create communities of dignity and respect for families, some of our residents require a greater level of support on an individualized basis.
- Key Results:
- Perform comprehensive initial assessment; develop a plan of intervention that addresses identified need for housing, on-going case management services, substance abuse treatment, mental health services, and coordination of needed community services.
- Using the critical time intervention model, meet at with tenants using a phased approach decreasing intensity over time, to provide therapeutic supportive case management services addressing mental health, functional, and substance use barriers as needed to help clients obtain and maintain housing.
- Provide intentional case management supports that move the client from a highly intensive level of service to a more independent, recovery focused level of service as appropriate.
- Work in collaboration with on-site case management team and tenant to develop a housing stabilization plan in collaboration addressing short term and long-term goals. Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed.
- Provides in home and mobile case management/services coordination services in the area of, but not limited to: independent living skills, housing stabilization, money management community integration, employment, benefits establishment, linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist tenants in reaching their treatment plan goals.
- Conduct crisis and risk assessments in consultation with the supervisor/ team. Provide crisis intervention services focused on enhancing the tenants' ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate their own care.
- Use evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
- Provide onsite case management/services coordination services in the areas of independent living skills, community integration events, employment, benefits establishment, and other services as needed to assist tenants in reaching case plan and treatment plan goals.
- Mediate and advocate on behalf of the tenant to help him/her maintain housing, health care benefits, entitlements, transportation, etc.
- Promote tenant health and wellness through coordination services with local healthcare providers including, but not limited to: medical health, mental health, cognitive health, substance dependency, and trauma-services.
- Objective: To provide a written record of events and services provided.
- Why this matters: Being able to communicate our Impact to Archway stakeholders is one of the most effective ways to tell our story and demonstrate our value. In the context of demonstrating the services provided and their effectiveness “if it isn’t documented, it didn’t happen.”
- Key Results:
- Maintain documentation standards as set forth by the program contract and Archway policies.
- Complete progress notes on every face to face/ telephone contact with tenant or collateral contact within 48 hours.
- Ensure tenant files are up to date with all file paperwork including consents, goal plans, and overall general documentation.
- Submit all reports on/before due dates.
- Input tenant data into online documentation systems within 48 hours.
- Ensure data quality in online documentation system is up to date.
- Support with transportation needs including ability to drive residents and children in a 15- passenger van to community outings and events.
- Other duties as assigned that relate to the best interest of the Archway Communities.
A. Education and Experience:
- Experience with substance use resources, preferably a Certified Addiction Specialist or Licensed Addiction Counselor.
- Four (4) years of professional experience OR equivalent combination of education and experience including: Bachelor’s Degree in a related field OR comparable years of professional experience.
- Two (2) years of experience in homeless services, case management, health services, mental health, substance use disorders, and/or permanent supportive housing.
B. Additional Experience Requirements:
- Have experience working with clients with mental illness, chronic health issues, and/or substance use disorders.
- Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
- Applicants must have a Driver's License and proof of vehicle insurance.
- Bilingual language proficiency in addition to the primary language used in the workplace.
- Experience working with children and immigrants is preferred.
C. Personal Characteristics:
- A high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
- Ability to work independently and within a team environment and exercise mature judgment.
- Ability to provide community and in-home based services on a regular basis.
- Strong written and verbal communication skills.
- High level of motivation and self-starting nature with the ability to coordinate multiple projects/tasks simultaneously in a fast-paced environment.
- Ability to maintain and execute confidential information according to HIPAA standards.
- Collaborative and oriented toward team success.
4. WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Ability to efficiently perform job responsibilities with minimal supervision.
- Adhere to Archway’s COVID protocols and vaccination policy. (Proof of COVID vaccination required.)
- Employee may be required to provide coverage on weekends, evenings, and holidays as needed.
- The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene.
- The employee is a self-starter and must be ready to respond quickly and effectively to many types of situations including crisis situations and potentially hostile situations.
- The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
- The employee can provide structure and firm, appropriate boundaries for youth between the ages of 5-18 years of age, and able to provide outreach services to resident families and assist in possible conflict resolution.
- The employee must have the ability to relate to and excel within a diverse cultural community.
- The pay range for this role begins at $22 per hour and goes to $25 per hour depending on experience.
- Archway provides Health and Dental insurance with the company paying 80% of the cost.
- Archway provides a Vision plan; the company pays the full amount of this coverage.
- Archway provides a 401k retirement plan. We currently do not provide matching funds.
- Archway provides 12 paid holidays per year including 3 floating holidays.
- Full-time employees accumulate one day of paid sick leave for each month worked, after their first 30 days of full employment. Unused sick leave accumulates from year to year up to a maximum of 60 working days.
- Full-time employees in their first three years of continuous employment will accrue vacation time at 3.08 hours per pay period. For a full-time employee working 40 hours per week this equals 80 hours or two-weeks of vacation per year.
- Prior to hire, an Employee Handbook detailing these, and other benefits will be made available.
About Archway Housing and Services
The mission of Archway Housing & Services, Inc. is to change lives by providing housing and related supportive services that engender a safe environment and teach community skills for families with low to moderate incomes.
Our goal is to build healthier communities by offering quality affordable housing with services that enhance the social and economic well-being of families in Metro Denver. Our inclusiveness initiative, funded through The Denver Foundation, is part of our effort to build our organizational capacity by focusing on how we can continue to effectively address the need for affordable housing in a diverse community. Archway Housing & Services, Inc. pledges to not discriminate on the basis of race, color, religion, creed, gender, age, national origin or ancestry, ethnicity, disability, marital status, sexual orientation, gender identity or military status in any of its activities or operations.
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